Privacy Policy

Privacy Policy

Applicable Data Protection Laws

At X-Emotos, we understand the importance of protecting your privacy and personal data.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), as well as Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD), we provide the following information regarding the processing of your personal data.

Data Controller Identification

The Data Controller responsible for processing the personal data collected through this website is:

Ana Picó Jordá
Tax ID (NIF): 21687917K
Address: C/ Jurats, 16, 46018 Valencia, Spain
Phone: +34 609 106 394
Email: contacto@eridepro.es

Purpose of Processing and Nature of the Data Collected

Depending on the forms, services, or content you access, your personal data may be processed for the following purposes:

Registered Users

The information provided during registration will be used to manage your user account, allowing you to:

  • Access your personal profile.
  • Review your order history.
  • Complete purchases without re-entering your identification details.

Product Reviews

You may publish reviews and upload photographs. X-Emotos makes every reasonable effort to remove image metadata (EXIF data) in order to protect your privacy.

Surveys

To measure your level of satisfaction with our products and services.

Stock Notifications

To inform you when a product becomes available again.

X-Emotos does not permit false registrations or identity impersonation. Providing false information will result in the automatic cancellation of the account.

Newsletter and Marketing Communications

If you provide your consent, we will use your data to send you personalized information about new products, offers, and promotions.

You may unsubscribe at any time using the unsubscribe link included in every email communication.

Customer Support and Inquiries

Personal data submitted through contact forms, chat, email, or telephone will be used exclusively to respond to your inquiry or request.

Accuracy of the Information Provided

The User guarantees that all personal data provided is accurate and up to date.

The User is solely responsible for any false or inaccurate statements and for any damage caused to X-Emotos or third parties.

Recipients of the Data and International Transfers

No international transfers of personal data are carried out.

Your personal data may be shared with the following categories of recipients:

Service Providers

Shipping and courier companies responsible for delivering your orders.

Payment Providers

Shopify Payments and other payment gateways process payments directly to ensure maximum security and transparency. X-Emotos never collects or stores your credit card information.

Financing Providers

Financial institutions offering installment payment or financing options.

Manufacturers

Where necessary to process warranty claims or after-sales support.

Data Retention Periods

Registered Users

Personal data will be retained indefinitely until the user requests deletion of their account.

Marketing Communications

Data will be retained until the user withdraws consent or unsubscribes.

Customer Inquiries

Data will be retained for as long as necessary to address the request and for any legally required retention period thereafter.

Exercise of Your Rights

You have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion of your data.
  • Restrict processing.
  • Object to processing.
  • Request data portability.

To exercise any of these rights, please send an email to contacto@eridepro.es or write to:

Ana Picó Jordá
C/ Jurats, 16, Bajo 1
46018 Valencia, Spain

If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD):

Spanish Data Protection Agency (AEPD)

Information Security

X-Emotos uses appropriate technical and organizational measures to protect your personal data on secure servers.

However, no technology is entirely invulnerable, and users are encouraged to take their own precautions to safeguard their personal information.

Social Media

X-Emotos maintains profiles on social media platforms including:

X-Emotos is responsible for the content published through these profiles.

Changes to This Privacy Policy

X-Emotos reserves the right to modify this Privacy Policy in order to adapt it to legislative changes or industry practices.

Any changes will be published on this page with reasonable advance notice.

Last updated: January 12, 2025.